Privacy Policy

Effective Date: May 13, 2025

Welcome to Proudi.ae, operated by Proudi Trading FZE. Your privacy is important to us. This Privacy Policy describes how we collect, use, and protect your personal information when you visit our website or interact with us regarding our solar water heater products, installation services, and related offerings.

1. Information We Collect

Personal Information

We may collect the following information when you interact with us:

  • Full name
  • Email address
  • Phone number
  • Delivery and billing address
  • Details related to your service requests or purchases

Technical Information

Automatically collected data includes:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and time spent on the site
  • Referring websites

We may use cookies and similar technologies to enhance your browsing experience.

2. How We Use Your Information

We use your information for the following purposes:

  • Processing orders and arranging deliveries
  • Providing customer support and responding to inquiries
  • Improving our website and services
  • Sending important updates, offers, and service-related messages
  • Ensuring website security and fraud prevention

You can opt out of marketing communications at any time.

3. Sharing of Information

We respect your privacy and do not sell your personal information. We may share information with:

  • Service providers and delivery partners
  • Legal or government authorities when required
  • Technicians or third-party contractors for installations and maintenance

All third parties are obligated to protect your data in compliance with applicable laws.

4. Data Security

We implement industry-standard security measures to protect your personal data from unauthorized access, alteration, or misuse.

5. Your Rights

You may have the right to:

  • Access and review your personal data
  • Request corrections or updates
  • Request deletion, subject to legal or contractual obligations
  • Object to or restrict data processing
  • Withdraw consent where applicable

To exercise your rights, contact us at info@proudi.ae.

Our website may contain links to other websites. We are not responsible for the content or privacy practices of those sites.

7. Children’s Privacy

Our website and services are not intended for use by individuals under 18 years of age.

8. Changes to This Policy

We may update this Privacy Policy as needed. Changes will be posted on this page with a revised effective date.

9. Contact Us

If you have any questions about this Privacy Policy or our practices, please contact us:

Proudi Trading FZE
📍 Warehouse No 1, Behind Emirates Road,
Al Sajaa Industrial Area, Sharjah, UAE
📞 +971 564305251
📧 info@proudi.ae
🌐 www.proudi.ae